dc888's Privacy Policy
Protecting your personal information at dc888 is our top priority. This policy explains how we collect, use, and store your information.
Purpose of This Policy
dc888 is a trusted online casino and betting platform in Bangladesh. This privacy policy describes in detail how carefully and responsibly we handle the personal information you provide while using our services.
This policy applies to dc888's website, mobile platform, and all related services. By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. We therefore ask that you read this policy in full before you start using our services.
What Information We Collect
We collect various types of personal information to create your account and provide services at dc888. The types of information collected are described in detail below.
Identity Information
- Full name (Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number
- Username and password
Contact Information
- Email address
- Mobile number
- Current residential address
- District and division
Financial Information
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amount and date
- Partial bank account details (if applicable)
Technical Information
- IP address
- Browser and device type
- Operating system information
- Login time and location data
Usage and Behavioral Information
Information such as which games you play on the platform, how long you spend on it, and which sections you visit most is collected to improve our service quality and to ensure responsible gaming. This information is never sold to third parties.
How Your Information Is Used
We use the information we collect only for specific and lawful purposes. The areas of use are described below.
Account Management and Service Delivery
Your information is used to create, manage, and keep your dc888 account secure. This includes login verification, password recovery, and sending account-related notifications.
Financial Transaction Processing
Your financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
Identity Verification and Security
We carry out identity verification (KYC) to prevent fraud, counter money laundering (AML), and ensure platform security. This process is essential to protect you and all users.
Customer Service and Support
When you contact us via 24/7 live chat or email, your account information is used to resolve your issue quickly. This information also helps us analyse the nature of issues and improve service quality.
Promotional Communications
If you have agreed to receive notifications, we may send bonus offers, promotional information, and new game updates to your email. You can stop these communications at any time.
Responsible Gaming Monitoring
By analysing your gaming behaviour, we ensure that anyone showing signs of risky behaviour can be offered appropriate support and limit-setting options. This is part of our responsible gaming commitment.
Cookies and Tracking Technologies
The dc888 website uses cookies and similar tracking technologies to improve your experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, perform security checks, and save language preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand how our platform is being used. Information such as which pages are visited most and where users spend the most time is used to improve our services.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised choices. These cookies can be managed through your browser settings.
Sharing Information with Third Parties
dc888 never sells your personal information to third parties for commercial purposes. However, in certain circumstances it may be necessary to share limited information.
Payment Processors
The minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These providers follow their own privacy policies and process your information in accordance with our instructions.
Regulatory Authorities
If there is a legal obligation to comply with applicable laws and regulations, we are required to provide the relevant information to the relevant authorities. In such cases we provide the minimum amount of information possible.
Technology Service Providers
Relevant technical information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe for the purpose of delivering gaming services. However, your full personal identity is never disclosed to them.
Business Restructuring
In the event of any merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases we will notify you in advance, and the new entity will also be bound by this privacy policy.
Methods of Data Security
dc888 uses the latest technologies and methods to ensure the security of your personal information.
SSL Encryption
Our platform uses 256-bit SSL/TLS encryption. This keeps all data exchanged between your browser and our servers secure and makes it impossible for third parties to intercept.
Secure Data Storage
Your information is stored in secure, encrypted data centres. Sensitive information such as passwords is never stored in plain readable form — it is converted using a one-way hashing method.
Limited Access
Only those members of our staff who need access to carry out their responsibilities are able to access your information. Every access is logged and regularly audited.
Security Monitoring
Our systems are under 24/7 security monitoring. Any unusual activity is detected and addressed immediately. Should any data breach occur, we will notify you promptly.
Data Retention Period
We retain your information only for as long as it is needed, and no longer.
For Active Accounts
Your personal and financial information will be retained for as long as your account remains active. During this period the information is used for service delivery, transaction processing, and account security.
After Account Closure
Due to legal obligations and the need to resolve disputes, some information is retained for a defined period even after an account is closed. In particular, financial transaction records and identity verification documents fall into this category.
Data Deletion Requests
Once the required period has ended, or upon receipt of a valid request from you, we will arrange to securely delete your information. However, if there are legal obligations or active disputes, some information may need to be retained until they are resolved.
Your Rights in Data Protection
As a dc888 user, you have certain important rights regarding your personal information.
Right to Access
You have the right to request to see what information we hold about you. You can request this information by emailing [email protected].
Right to Rectification
If the information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or directly through the support team.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations or legitimate interests, we may need to retain some information.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted. During this time we will retain the information but will not actively process it.
Right to Object
You have the right to object to promotional communications or certain types of data processing. In particular, direct marketing communications can be stopped at any time.
Right to Data Portability
You can request to receive your personal information in a structured, readable format. Where this is technically feasible, we will endeavour to provide it.
Protection of Minors' Information
Policy for Those Under 21
dc888 is operated for individuals aged 21 and over only. We do not knowingly collect or store personal information from any minor.
We verify age during the registration process and do not allow minors to open an account. If there is any doubt, we request verification of an identity card or birth certificate.
If we are informed that a minor has registered, we will immediately close that account and delete all related information.
Policy Changes & Updates
Change Process
dc888 reserves the right to review and update its privacy policy from time to time. This policy may change due to the introduction of new services, legal changes, or security improvements.
Change Notification
For important changes, we will send a notification to your registered email at least 30 days in advance. For minor changes, updating the "Last Updated" date at the top of the page will be considered sufficient.
Consent to Changes
If you continue to use the service after receiving notice and after the updated policy has taken effect, it will be assumed that you have agreed to the new policy. If you do not agree, please contact us before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, we are always ready to hear from you.
Ways to Contact Us
[email protected]
24/7 support available — chat in Bengali
We do our best to respond to your requests. Complex requests may take a little longer, but we will always keep you informed of the progress.